“YOUR Community Credit Union recently completed a thorough third party mortgage origination/servicer proposal process. We determined that TruHome Solutions had the member features and benefits we were looking for. Some of these features included an exceptional member experience, a complete credit union branding approach, and performing their services as a true credit union partner.”
— YOUR Community Credit Union
“Let me express how pleased we are with TruHome Solutions and the people who make TruHome run. We’re delighted with the set up and the execution of the mortgages. It really allows us to focus on what we do best – keeping members happy. Since only April 2010 (about 8 months), Credit Union of the Rockies already exceeded 2009’s mortgage volume. We set a big goal to reach next year and I am confident that, with TruHome, together we’ll reach it. Thanks again for your patience with us and for taking care of us each step of the way. We all look forward to a very profitable relationship while exceeding our members’ expectations.”
— Credit Union of the Rockies
“TruHome Solutions helps me alleviate the stress of processing by handling tasks that seem simple but take so much time out of my day, such as verifying employment, ordering title work, appraisals, and 4506T. Your TruHome team provides me the time to sit down with or have phone conversations with my members, to truly meet their needs and expectations, without feeling rushed. This allows me to concentrate on the personal relationships with members, which in turn helps me obtain company goals, exceed expectations, and continue to grow my book of business in ways I never thought possible. Thank you!”
— Coors Credit Union
“I have been in the Mortgage Industry for over 24 years, primarily as an originator. However, as anyone who works for a credit union can tell you, credit union employees "specialize" in wearing many hats. I have originated, processed, closed and funded mortgages, so I can appreciate what TruHome Solutions offers. In the current environment of constantly changing guidelines, it has proven advantageous for Red Crown Credit Union to partner with TruHome Solutions. I find TruHome to be progressive, innovative, and most importantly responsive to Red Crown’s specific needs.”
— Red Crown Credit Union
“TruHome has been a valuable partner in our efforts to gain more mortgage loans. With the online support they provide (online application, loan status checker, updated rates), as well as their 800 phone number, I’m not inundated with phone calls on inquires. I have more time to dedicate to higher priorities, such as building relationships with realtors to gain future business. Plus, our members have their questions answered in a more timely manner and are not inconvenienced if I’m unexpectedly out of the office. With TruHome, I’m no longer a mortgage lender of one.”
— Neighbors Credit Union
“Based on past experience with other mortgage providers, we initiated a search for a better mortgage solution with the expertise and service we needed. The search was fruitful, resulting in our partnering with TruHome Solutions. We immediately saw value in the state and NCUA compliance measures TruHome provides, which translated to improved structure and consistency. Everyone involved in the search was attracted to the opportunities TruHome presents to deepen relationships with members, including the cost savings we’ve attained by retaining the servicing rights of the loans we own, and the opportunity to increase profits for the credit union right from the start.”
— Coors Credit Union
“We recently worked with TruHome Solutions to close a loan for a member who had a last minute request on the day of closing. The TruHome Solutions team gladly filled the request. As a result, the member was very happy and impressed with all we were able to do for him. He left with a smile on his face. That’s what it’s all about. Thank you ever so much. You all are GREAT!”
— First Florida Credit Union
“For the past year, we have been working with TruHome Solutions for our mortgage lending needs. They do the front end processing and all the servicing. We retain all servicing rights to our mortgages (even the sold ones) so our members can make their mortgage payments at the credit union. That was one of the biggest selling points. More importantly, they share the same member service philosophies as our credit union. We continue to get great feedback from our members on how well the mortgage process works and how happy they are that they can do everything with their credit union.”
— First Source Credit Union
“I want to give you a special THANK YOU and KUDOS, for getting this loan closed so quickly! I received this application on December 9, 2009, via the Internet and was 100% ready to close on December 16, 2009, if not before! The member was having issues with his current lender that stated they would be unable to close the loan by December 18, 2009, even though the application had been submitted a month earlier. Not only did we get the loan, we were able to get his checking account, his car loan and discuss many other options for him in the near future. We also ‘wowed’ a few realtors in the process. TruHome Solutions did what it had to do to make this one happen, and I so appreciate it!”
— River Region Credit Union
“TruHome Solutions not only serves our Members, but those of other credit unions around the country and non-Members in our area. Having FHA and VA loans provides a complete suite of mortgage products for our Members without requiring the credit union to develop that specific expertise. Also, having a broad range of products at very competitive prices with terrific service is a perfect “trifecta” for our Members and all those credit unions that partner with TruHome Solutions.”
— Top Executive of Mazuma Credit Union