“I wish to thank you for my very positive mortgage experience, recently. Everything the credit union said went perfectly. From planning, to the online application, to final paper work, everyone was helpful, patient, timely, and professional. Thank you for all of your help.”
— Credit Union Member
“You made it happen; we closed on the house with no problems! My real estate agent, at closing, was very complimentary to the credit union. He said he had never had a transaction finished in such a short time, especially since it became a short sale and required HUD approval. He was also very complimentary about the reasonable amount of closing costs, and commented that most sales involve much more money from the buyer. The estimated figures for closing were great and the monthly payment was less than expected. Thank you for a job well-done!”
— Credit Union Member
“Thank you for your patience and time, today, answering our questions and helping us with the home loan process. You demonstrated great professional patience, knowledge, and communication skills; for that I am grateful. My hat is off to you! Keep up the good work. I always refer a company that treats me fair to all of my friends, family, and clients. Doing business with the credit union proves financial institutions that treat people fairly, answer all the questions (small or large), and provide a quality product, do still exist.”
— Credit Union Member
“We wanted to thank you for making the loan process so smooth during the purchase of our new home. You were great to work with! You always answered our questions and were always very helpful. These days, it's hard to find people that do their job as well as you. I will recommend TruHome and our credit union to family and friends. Thanks again for your excellent service. Happy Holidays!”
— Credit Union Member
“I want to say, “thank you,” for all your hard work on my file. We signed our documents on Friday! The credit union worked so hard for us on this project. We will switch ALL of our bank accounts over, in the very near future. It's wonderful to have real people who are so willing to work with us. You are most definitely an asset to your credit union!”
— Credit Union Member
“Thank you for working with me over the last three months. It has been so much easier communicating with my credit union. My last attempt to refinance with Chase was horrendous.”
— Credit Union Member
“Thank you for your attentiveness and willingness to help. TruHome Solutions was absolutely professional from beginning to end. I will refer all my friends and family to TruHome, and look forward to filling out a satisfaction survey! The pleasure has been all mine.”
— Credit Union Member
“I wanted to let you know how impressed I was with TruHome Solutions' handling of my situation. Many other businesses would try to convince me to continue with the re-finance, or make me feel guilty for wasting their time. Instead, TruHome's understanding and kind words made me, a potential customer, feel like you were concerned with more than the bottom line. I definitely will contact you when I need to purchase my new home.”
— Credit Union Member
“Your TruHome staff was amazing to work with making our mortgage process quick, easy and understandable. Your representatives either answered our calls immediately or called back very promptly. Everyone at TruHome Solutions was very knowledgeable, supportive and helpful from start to finish; they walked us through the process each step of the way. Although we’re sure your people were all very busy with other clients, we never felt at all like we were being put off or ignored. That says a lot for your company. Your TruHome representatives worked very hard, and we feel they went above and beyond to guide us through this process. We are now saving monthly, getting out of debt and able to start saving for our children’s’ future. We can’t thank you enough.”
— Credit Union Member
“Good customer service is the lifeblood of any business. We thought it was a thing of the past, but TruHome Solutions proved that theory wrong. Thanks for everything you did to help us through this process.”
— Credit Union Member
"I have been working with TruHome Solutions on information about a mortgage loan. I actually wanted to write to you about your representative, to let you know how great he has been to work with. He’s very intelligent, patient, and quick at responding to me when I have questions or a request. This was my first experience dealing with mortgages, and the process was quite daunting to me. TruHome made the process much easier, and now I feel very comfortable asking questions and talking with your representative, whether by phone or with email. It’s a pleasure working with your company, and I really appreciate working with my TruHome Solutions representative. Thanks!”
— Credit Union Member
“We closed Friday and it's a thrill. Your exceptional help and guidance created a wonderful experience through this financial process. You did an awesome job and must be recognized for your outstanding customer service (beyond expectations), because you're the best. Now we're really sold on the Credit Union! Thanks immensely!”
— Credit Union Member
“I recently joined your Credit Union to take advantage of your advertised mortgage special which I discovered online. As a result, I just refinanced my 1st and 2nd mortgages at the Credit Union; closing last Thursday. My association with Credit Unions goes back 33 years, both as a member and employee. After working as a lending vice-president some years ago, at a Federal Credit Union, I remain aware that Credit Unions need quality employees to serve the membership in a professional and courteous manner. I know how important it is for employees to hear members express their gratitude and take the time to say so. It gives the employees meaning and validation for a job well done. It's important for me to convey how truly impressed I am with your lending officer's exceptional performance, throughout the process. He deserves nothing less than for me to tell you directly. 'Exceeds expectations' perfectly describes his fine work on my behalf. What a great asset he is for the Credit Union and our members!”
— Credit Union Member
“I just wanted to let you know how pleased I was to work with TruHome Solutions regarding our home loan. They kept us informed at all times of the status of our loan. They were so professional and pleasant to work with. I started working with them on March 15th and we closed on our loan on April 8th. I called both of them many times during this process, and they explained all the details to me, and kept me informed. It was a great experience and it made me proud to be a credit union member.”
— Credit Union Member
“One of the reasons we have done business with the Credit Union is because they employ professionals and partner with the others who provide excellent customer service.”
— Credit Union Member
“I had a very quick closing date and needed to get my loan processed quickly. The professionals at my credit union worked together to ensure all of the dates were met and the paperwork was filed promptly and correctly. Everyone was so efficient and professional. Even the realtors could not believe how well everyone handled the quick turnaround time. Thank you!”
— Credit Union Member