Servicing

As more and more credit unions offer mortgage loans to their members, the servicing of their loans becomes a very important function, not only for the member but also to the credit union. We understand and care about the individual member, enabling us to service all types of loans in difficult environments with a hands-on approach.

TruHome Solutions has a team of professionals with a substantial depth of experience, first-rate knowledge and exceptional technology. Outsourcing with TruHome provides the flexibility to handle the complexities of today's loan servicing and keeping up with the ever-changing regulatory requirements.

Flexibility — We’re an approved servicer with Fannie Mae, Freddie Mac, Ginnie Mae, and FHLB. You can bundle and sell some or all of your mortgage loans while retaining servicing rights as an ongoing source of fee income. TruHome makes mortgage loan servicing easy, whether you keep the loans on your books or sell them on the secondary market and retain the servicing rights.

No Hassle — We eliminate your operational risk and the need to stay abreast of servicing requirements.

Cost Savings — With TruHome, you gain servicing capability without the expense of upgrading your existing system, or investing in a new system. You avoid the expenses of hiring and training additional staff to handle your mortgage servicing.

Customization — By selling some or all of your mortgage loans on the secondary market can help your credit union manage interest rate/collateral risks and your loan mix. We create a customized private label subservicing platform addressing all of your credit union needs.

Loan Products

Conventional, FHA, VA, USDA, Portfolio, and 2nd mortgages; including Interest Only, Simple Interest, Fixed, and Adjustable Rate Mortgage types.

Benefits

Servicing loans in-house can be expensive and complicated, making it a perfect function to outsource. If your credit union currently services its loans in-house, you may want to consider some of the benefits TruHome can offer:

Reduce your operating expenses by eliminating fixed costs.
Eliminate the day-to-day loan administrative functions which enables you to focus on providing more services to a growing membership.
Provide a customized private label platform; deepening your member's loyalty to your institution with your credit union in-branch payment options.
Offer a wider range of loan products allowing you to serve more members.
Maintaining a high service level to your members with a trusted credit union service organization.
Simple pricing – No surprises or hidden costs.

We handle everything from payment processing, monthly statement generation, member inquiries, escrow analysis, taxes and insurance tracking, ARM change notifications, collections, investor and year-end reporting, bankruptcy, foreclosure, even REO disposition, plus so much more:

National Coverage — TruHome services residential mortgage loans in all 50 states. We have a
seasoned team of servicing professionals that specialize in exceptional member service.

Bulk Transfers — For credit unions looking to transfer pools of loans, TruHome is your one stop resource for outsourcing all servicing functions.

Private Label — Give your members the personalized service they deserve. With private label monthly billing statements, simple in-branch payment processing, and seamless transfer to TruHome via a unique 800 number, your members will always feel like they are dealing directly with you.

Reporting — Our technology enables you to access updated information pertaining to the latest status of your portfolio. Our robust system provides the following:

Access loan information, via a secure website, 24/7.
System flexibility to display and view the information you need.
Daily and monthly portfolio loan accounting database reporting, for financial analysis.

Build a stronger foundation for your credit union's success. Contact us today, if you are interested in custom mortgage solutions for you and your members.